Microsoft 365 Assist Providers Groups for a Microsoft Companion
06 March 2023
The Shopper
A number one South African MSP who catered to native African companies and wanted to shortly ramp up their help groups throughout Covid once they had a big inflow of latest purchasers.
The Want
The consumer wished to ramp up their groups with a 24×5 help staff with professional expertise in Microsoft 365 shortly who’ve expertise in Workplace apps, Home windows Servers, Azure infrastructure monitoring, Change On-line, Lively Listing, SharePoint, Groups, and Admin Middle administration. The consumer was on a important path to setup the staff in lower than 1 week.
The Problem
The consumer wished to have the sources to be interviewed, ramped up, and onboarded in 1 week. The consumer’s interview course of was severely stringent and wanted a deep understanding of enterprise processes and help system understanding. Moreover, the consumer wanted groups with expertise in a number of applied sciences together with Veeam, Jira, Datto, and Migration instruments reminiscent of ShareGate and Mover. Additional, the consumer was ISO 27001 licensed and required their vendor to satisfy the necessities for his or her buyer’s safety.
Answer
Star Information is a ISO 27001: 2013 licensed group with its experience in organising digital groups with licensed and extremely skilled distant builders helped the corporate to construct a staff of full-time distant sources to help consumer’s 24×5 help necessities.
Star Information organized sources for Microsoft applied sciences and shortly ramped up on extra applied sciences together with JIRA and Datto and had the complete staff onboard inside 5 working days. This enabled the consumer to deal with over 300 tickets a day with a seamless end-user expertise together with throughout off-working hours.
Additional, Star Information supported the consumer with a devoted account supervisor that ensured the graceful cohesion of Star Information’s distant staff to mix in with the consumer’s staff tradition. Thus, Star Information grew to become an prolonged arm and the consumer was capable of efficiently arrange their offshore growth middle inside a really quick time frame below the focused price range.
