Distant Assist for Skype for Enterprise and Microsoft Groups
06 March 2023
The Shopper
A number one MSP who wanted assist in offering providers to a number one world medical machine producer with groups throughout the globe who was a Microsoft store and had been utilizing Skype for Enterprise for communications.
The Want
The consumer was establishing a 24×7 assist crew for his or her inside customers who had been utilizing Skype for Enterprise and built-in with PSTN calling providers for his or her assist brokers. The consumer typically confronted points with PSTN providers and required 24×7 assist for guaranteeing easy operations. Additional, the consumer wanted assist migrating from Skype for Enterprise to Microsoft Groups in a phased method.
The Problem
The consumer had a number of PSTN service suppliers built-in for his or her on-premises Skype for Enterprise setup and had 3 area controllers. Additional, a couple of customers had been already on Microsoft Groups and PSTN integration through Direct Routing was underway. The consumer had distant groups that wanted assist migrating from Skype for Enterprise to MS Groups with intensive planning and assist to make sure a easy Transition.
Answer
Star Information proposed to arrange L2/ L3 assist groups with experience in managing MS Groups and Skype for enterprise integrations and providers. The assist crew offered round the clock 24×7 assist providers for world groups remotely whereas monitoring current infrastructure setup.
We participated intently with the tip buyer’s IT Assist groups to overview, plan, and rollout the technique and execution plan for the adoption of Microsoft Groups which additionally included the setup of Microsoft Groups and integration with Direct Routing Plans with a third-party provider and SBC.
The whole Skype of Enterprise to Microsoft Groups migration was focused to handle 24000 customers throughout the globe and was achieved over a interval of 12 months.
